Tickets
A real support inbox for your server — different ticket types for different problems, response timers, transcripts, and a dashboard your mods can live in.
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Ticket types
Each type has its own channel, staff roles, response times and form questions.
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Form questions
Up to five questions per ticket type so you get the info before the conversation starts.
HTML
Transcripts
Every closed ticket archived as a clean readable file in your log channel.
SLA
Response timers
See how quickly your team is replying — pause the clock when waiting on the member.
Different ticket types for different problems — billing, reports, applications, whatever you need
Response timers so you know whether your team is keeping up
Canned responses, tags, claims and priorities — built for a real support workflow
Closed tickets archive themselves into your log channel as readable transcripts
01 · Tickets
A panel is just a message with buttons. Each button opens a different kind of ticket — its own channel, its own staff team, its own SLA, its own questions. Your "report a user" form can ask completely different things to your "billing issue" form.
02 · Tickets
Filter by status, priority, who's working on it, or what tag it has. See response timers tick down. Open a ticket and you've got the full conversation, the form answers, your internal notes, and one-click canned replies right next to it.
Refund — order #8412
Opened by @dan · Billing · 12 min ago
Partnership enquiry
Opened by @marcy · Partners · 1 hr ago
Can't connect to voice
Opened by @tay · Support · 4 hr ago
03 · Tickets
When a ticket closes, Phantom saves a readable transcript of the whole conversation, drops it in your log channel, and (if you want) sends the member a feedback form. The channel cleans itself up after.
Moderation
Warnings, mutes, kicks and bans in one place — with appeals out of your DMs and rules that escalate the next case for you.
Automod
Spam, scam links, mention floods, banned words — handled before your mods notice. One page to see what fired, what didn't, and who got caught.
Giveaways
Run prize draws with proper requirements, bonus entries for boosters, scheduled starts, and a public page each one lives on. The draw itself is fair and you can prove it.
Levelling
Members earn XP for being around, level up, and unlock the roles you set. Spam-proof, with a proper rank card and a leaderboard your community will look at.
Add the bot, open the dashboard, switch on what you need. Free to use during early access.
